Delivery Information

Delivery Information - ViperHit

1. Order Processing

After placing your order, your request will be processed within 5 business days. We will do our best to ship your order as soon as possible.

2. Shipping Methods

We offer several shipping options, which will be displayed during the checkout process. Available options may vary depending on the destination country.

3. Shipping Costs

The cost of shipping depends on the chosen shipping method and location. We cannot calculate the exact cost in advance, as it depends on various factors, including weight and dimensions of the package.

4. Responsibility for Delivery Address

The customer is responsible for providing the correct delivery address. Once the order is shipped, it is not possible to change the address.

5. Lost or Damaged Package

If your package is lost, we will send a new one at our expense, but this will only be possible after the logistics company confirms the loss. In case of damage, please provide a photograph of the damaged item for further resolution. We may offer to replace the damaged parts or send a new item.

6. Returns

Returns are accepted within 14 days from the date of receipt. To initiate a return, you must provide a reason, and the company's management will review the request on an individual basis. Please note that the customer is responsible for return shipping costs.

7. Order Status Tracking

You can track the status of your order at the following link: 17track.net.

8. Contact Us

If you have any questions about delivery or your order, please feel free to contact us at: info@viperhit.com. We are always ready to help!

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